ON-DEMAND BUSINESS IT SUPPORT
Get the technology problem fixed—without signing a monthly contract.
Call AtlasTek when a computer, Microsoft account, printer, Wi-Fi connection, employee setup, or business application needs attention. Start with the issue affecting your business today and pay only for the help you need.
COMMON REASONS TO CALL
What can AtlasTek help take off your plate?
On-demand support is designed for the everyday technology problems that interrupt work, consume the owner’s time, or leave employees waiting for help.
Slow or unreliable computers
Startup problems, crashes, failed updates, software errors, and equipment that no longer performs reliably.
Microsoft 365 and email
Outlook problems, password resets, MFA, account access, shared mailboxes, permissions, and email setup.
Printers and scanners
Printers that disappear, scanners that stop working, connection problems, and recurring office interruptions.
New computer setup
Prepare a replacement or additional computer, install approved software, connect printers, and transfer business files.
Employee access and setup
Create or remove accounts, configure email and applications, and help employees get access to the tools they need.
Wi-Fi and network issues
Troubleshoot basic connectivity problems affecting computers, printers, office devices, or employee access.
Files, backups, and transfers
Move business files, reconnect shared folders, check an existing backup service, and address common access problems.
Business application problems
Help determine whether the issue belongs to the computer, account, network, software provider, or another vendor.
Something else interrupting work?
Describe what is happening. AtlasTek will tell you whether it is a good fit and recommend the most practical next step.
Describe the problem →PRICING
Simple rates for occasional business IT help.
On-demand service is a practical fit when you need professional help but do not need a monthly support plan.
REMOTE BUSINESS SUPPORT
Resolve many problems without waiting for an onsite visit.
One-hour minimum
- Computer and software troubleshooting
- Microsoft 365 and email assistance
- Account, password, and access problems
- Printer and application support when remote access is practical
- Clear explanation of what was completed
LOCAL ONSITE SUPPORT
Bring local help to the office when the issue needs hands-on attention.
One-hour minimum
- Computer, printer, and scanner problems
- New equipment and workstation setup
- Basic Wi-Fi and network troubleshooting
- Office technology that cannot be handled remotely
- Local service in Corbin and surrounding communities
LARGER WORK
Know the project price before committing.
Multi-computer deployments, office moves, major file transfers, network replacements, Microsoft 365 migrations, cabling, and other larger projects are reviewed and quoted before the project begins.
REMOTE OR ONSITE?
Use the approach that gets your business moving again.
AtlasTek will help determine the most practical starting point based on the problem.
Remote support is often best when…
- The computer can still connect to the internet
- The issue involves email, software, accounts, or settings
- You want the fastest practical first attempt
- No physical equipment needs to be moved or replaced
Onsite support is often best when…
- A computer, printer, scanner, or network device needs hands-on work
- Several people or office devices are affected
- New equipment needs to be installed and connected
- The issue cannot be accessed or diagnosed remotely
HOW IT WORKS
A clear path from problem to next step.
Tell us what is happening
Share the business name, affected device or employee, and a brief description of the problem.
Confirm the best approach
AtlasTek recommends remote or onsite service and confirms the applicable rate.
Address the issue
Work begins with the reported problem. Larger or unrelated work is discussed before continuing.
Receive a clear summary
Understand what was found, what was completed, and any practical next recommendation.
A PRACTICAL FIRST STEP
Start with the problem you have today.
On-demand support works well for businesses that need dependable help occasionally, do not have a full-time IT employee, or want to experience AtlasTek before considering managed IT.
Request IT HelpCOMMON QUESTIONS
Before you request support.
These answers cover the questions most small businesses have before scheduling an on-demand service.
Do I need to sign a contract?
No. On-demand business IT support does not require a monthly service agreement.
How quickly can AtlasTek help?
Availability depends on the current schedule and the type of issue. AtlasTek will confirm the earliest practical appointment after reviewing your request. Managed clients receive priority service.
Can you help remotely?
Yes. Many computer, Microsoft 365, email, account, and software problems can be addressed remotely when the device is online and remote access is practical.
What if the problem takes longer than expected?
Hourly work continues only with clear communication. If the issue becomes a larger project, AtlasTek will explain the situation and provide a quote or next-step recommendation before proceeding.
Are equipment and software included?
No. Computers, parts, Microsoft licenses, backup subscriptions, paid applications, and third-party vendor charges are purchased separately by the client.
Can AtlasTek support us on an ongoing basis later?
Yes. Businesses with recurring employee, computer, account, security, or maintenance needs can move into Complete Managed IT. Managed clients also receive proactive attention to repetitive work that may be simplified or automated.
NO MONTHLY CONTRACT REQUIRED
What technology problem is interrupting your workday?
Tell AtlasTek what is happening. You will receive a practical recommendation for remote or onsite service and the applicable rate before work begins.
Corbin, Kentucky • Remote support available • Local onsite service in surrounding communities